Order & Support

Q: Is it secure to order online?

A: Yes, it is 100% secure. The ClickBank online order form is the fastest , easiest and 100% secure way. The ordering page is located on a secure (SSL) server, ensuring that your confidential information remains confidential.

Q: How long will I receive the license code after I complete the purchase?

A: Normally you will receive the license code by Email immediately after your successful purchase. However, sometimes you didn't get it for several possible reasons.

1. Because of your Email setting, the letter with license code went to Trash directly. Please look for the letter there.

2. Your Email service provider rejects Emails from unknown senders, so the license code cannot be sent to you.

3. You provided invalid Email address when you ordered the software.

If you are under one of the last two situations, please contact us to get assistance.

Q: What's the upgrade policy?

A: Any updates released within the same Major version is provided free of cost. If we'll add a drastic amount of features then we may up the version number and the cost of the upgrade will be nominal and will be determined at that time.

Q: Is tech support free for the customer?

A: Yes! It's 100% free.

Using

Q: I'm new to Online Video Hunter, how to use it?

A: Follow this easy step-by-step guide, you can quickly learn how to use Online Video Hunter.

Q: What are Online Video Hunter's system requirements?

A: Operating Systems: Windows 7, Vista, XP, 2003, 2000, NT. (Recommended: XP)
     Web Browser: Internet Explorer 6/7/8, Firefox, Chrome, Opera, maxthon etc. (Recommended: Firefox)

Errors

Q: Online Video Hunter can not capture my favorite video file automatically?

* Please use Internet Explorer

Method 1: Press Ctrl-F5 or F5 to reload the webpage, normally online video Hunter will capture the video file automatically. If it doesn't work, please go to Step2.

Method 2: Delete Internet Explorer's Temporary Interet Files and cookies, restart Online Video Hunter and IE then retry, normally online video hunter will capture the video file automatically.

Click here to see the supported sites .

If Online Video Hunter can not capture your favorite video after you try all steps above, please send "video url" to , we will check the problem and enhance the compatibility of Online Video Hunter.

Q: My license code doesn't works?

A: If you had received your license code after purchased it but it doesn't works. Please send your Order ID, license code, language of your windows (English or other) to , we will help you as soon as possible.